Self-Pay Receivables
AR
Billing Services is a call center business
management solutions provider, specializing in the
recovery of non-default medical self-pay
receivables. We can manage the self-pay
portion of your revenue cycle management, from
day 1 until account resolution! Along with years
of experience we deliver this
service based
on the ability to implement our
integrated technologies and
proven methodology.
Call Center
Our
call center billing representatives pursue account resolution as you would expect from your own staff; with professional respect for your
patients and the highest integrity of service.
Our professional call center provides
all the modern day recovery technologies
Including our most valued specialized billing
representatives, ringless voice messaging,
text reminders, unattended IVR solutions that
are available 24/7, 365 days a year.
Payments
Securing payments is what billing is all about!
We offer your guarantors every possible option to pay: 24/7 mobile IVR & online e-services, recurring payment plans, live interaction with a representative, and traditional lockbox services.
Guarantors can choose text reminder options, paperless billing and more. We accept ACH/EFT and all major credit cards. Our integrated solutions give your
Patients all the tools they need to efficiently manage their payment obligations.
Pre+Collect PLUS℠
Engaging patients who have missed their payment obligations can be a daunting task. Early delinquent AR intervention is a critical piece to your overall strategy. Timely follow-up will minimize your losses and prevent accounts from going to a debt collection agency, thus saving you money and your patient's future credit. Pre+Collect PLUS℠ is designed to take a fresh new approach to your delinquent accounts and minimize your bad-debt write-offs.
ARattendant
Integrated
Compliance
Affiliates
Pre+Collect PLUS℠
AR Delinquency Intervention
You already know that AR Billing Services excels in full service early-out programs. But did you know that we also offer pre-collect, debt-mitigation strategies designed to save your delinquencies before they reach a default status? We recognize that full service early-out is not always the right answer for every facility. Many of our clients have a strong early billing cycle in place but are frustrated with the amount of dollars that fall into a bad debt status.
Pre+Collect PLUS℠ is designed to reduce your bad debt write-offs while saving your patients the stigma of being placed with a debt collection agency. This is obviously good for your patient, and even better for you: you get a balance resolved at a cost nearly half of what a collection agency is likely to charge and more importantly, you save a valuable customer relationship! For accounts that do reach a default status, we can either return the account to you or manage placement to a collection agency of your choice.
• 60-90 day programs designed to mitigate bad debt write-off and preserve patient relationship
• Automated voicemail delivery, outgoing call campaigns
• Email and TEXT messaging services
• Debt Collection placement and management available for defaults (your choice of agency)
AR Billing Services is not a debt collection agency. We do not credit report, nor do we litigate. We specialize in non-default, medical self-pay receivables by offering professional account resolution management with our friendly call center technicians. We give your patient every means to remit, including online and IVR payment options, and we are fully compliant with HIPAA and 501(r).
Next-generation Payment Solutions
Makes it easy to pay where patients are, with any device they have,
at the time they prefer.
Medical self-pay financial responsibilities can reach a wide range of guarantors. A Pew research in 2015 advises that over 90% of adult patients own a mobile phone. Today, that number likely approaches 100! Our payment solutions deliver ease of availability, that provide solutions for guarantors of all generations. We offer your patients every possible option to pay: 24/7 mobile IVR & online e-services, recurring payment plans, live interaction with a representative, and traditional postal services. Patients can choose text reminder options, paperless billing and more. We accept ACH/EFT and all major credit cards. Our integrated solutions give your patients all the tools they need to efficiently manage their payment obligations, all at the palm of their hands.
All our payment
solutions are integrated with our main
line billing services, any one of our payment solutions can be
implemented as a stand-alone
(or
combination of) option added to
your business office. Free of charge we
implement your AR in to our already
integrated proven solutions, provide your
consumers with all the modern day and
traditional payment options while saving
you thousands on vendor fees, administrative cost,
materials and
much more.
Self-Service Portals
More than half of bills in America are paid online; your guarantors can use our easy-to-use Self-Service Portals to manage their billing accounts online including: making payments, setting up promise to pay arrangements, view payment history, update contact information and more. Now available in both English and Spanish.
IVR
Interactive Voice Response
- Internet down? No WIFI? It's
3:00am? IVR provides the
same benefits as online portals and
Agent Assisted calls. Handled quickly
and effectively by providing;
payment options, balance
information, due dates, payment
history and more in both English and
Spanish.
Statements
On average, 60% of patients still prefer
a mailed statement. Impactful, fully
customizable patient friendly statements
can be a key, perhaps still the most
important element in increasing your
recovories, convey important information
and provide assistance directly to your
patients.
eBill
After requesting eStatements and going through a simple verification process, patients can now receive their billing statement and messages from us electronically in a method even more secure than standard mailing. Patients can verify who they are, view their statement and make a payment all in just a few clicks.
Agent Assisted Calls
Get faster, easier, more powerful AR
workflows, maximize revenue, and
benefit from our professional call
center representatives. Our skillful
representatives will provide
quality, effective, muti-level
professional account resolution.
Auto Pay
Auto-payments
provide your patients the ability to set up reliable, recurring payment plans; which enables
them to control when and how to make future payments based on
our client's repayment cycle models and
collection rules.
Ringless Messaging
We utilize technology that allows us to leave messages on your patients' cell phones, WITHOUT ever ringing the phone. The patient is not interrupted, the message is received, and now the patient can respond at their convenience and with foresight, leading to quicker account resolution.
Lock box
All postal payments may be directed to our secure lockbox, depending on your project requirements. All mailed in payments will be processed at our local facility and cash remitted to
AR Billing Services is kept in a secure escrow account.
ARattendant
Professional staffing
Limited human resources? Becoming increasingly difficult to keep the phone line covered? Direct entire departments to our local call center and we can act as your first contact attendant. Accounts under contract and in our database will be immediately serviced and all other calls will be managed according to your guidelines or directed to departments or individuals you designate. While this tool is integrated with our main line services, ARattendant can be a stand alone addition to your business office that can provide reception service where resources are limited and can be an excellent tool to manage the retirement of a legacy system. In addition our team has extensive experience in a wide-range of Practice Management Systems including, but not limited to: EPIC, Vision, eClinicalworks, Meditech, CPSI, Affinity, Cerner, Kareo and FACS.
ARattendant provides all the modern
day technologies Including; our
knowlegable billing representatives,
ringless voice messages, text reminders
and unattended IVR solutions available
in both english and spanish 24 hours a
day, 7 days a week.
Compliance & Security
Trusted
environment
In today's cyber world, it should be expected (not sold) that we demonstrate adequate controls and safeguards while hosting and processing data that belongs to our valued clients and their customers.
The security of your Patient's personal and financial data
is of the highest concern. Our data
security procedures include guidelines
set by HIPAA and the Payment Card
Industry (PCI). AR Billing Services is
properly bonded and is compliant with
all Federal and State Laws. Our work
standards, controls, and procedures have
been audited by an independent Certified
Public Accounting firm using auditing
standards instituted by the American
Institute of Certified Public
Accountants.
In addition we conduct: thorough background checks on all employees, restricted access to facilities, 24/7 video monitoring of the premises, paper-less environment, drug testing, regularly
test and educate staff on their responsibilities and keypad locked doors to limit access to sensitive internal areas. Access to systems and networks are controlled by user/pw combination in a restricted domain environment.
AR Billing Services follows stringent protocols in the transfer of customers’ financial
and personal information. Encrypted data is sent and received via secure file transfer protocol (SFTP), or other secure methods perferred by our clients. Our Payment and FTP hosting sites are protected by latest EV SSL security certificate from
SECTIGO, today's world leader in cyber security
(former Comodo). We can send encrypted emails and automate reporting with standard Microsoft 365 email encryption tools, allowing our clients to respond with the same level of encryption using a free service.
Accredited:
AR Billing
Service maintains an A+ rating with the Better Business Bureau (BBB).
Claims Recovery Program
For a good cause
An estimated $125B is lost by healthcare systems each year due to underpaid claims. With up-front costs waived, Wellness Wishes’ Claims Recovery Program is the perfect, no-risk, way to easily and efficiently reclaim lost revenue for your healthcare system while generating much-needed funds for philanthropic endeavors! All in 4 easy steps… #healthcare #claimsrecovery #paymentintegrityanalysis #lostrevenue #philanthropy! Ask us about wellness Wishes and we'll get you started on the right path today! A percentage of the recoveries will go to benefiting a local charity.